STORE POLICY

Customer Care

At TrailForge, your satisfaction is our priority. We're a small outdoor apparel brand built by adventurers for adventurers — and we genuinely care about every order that goes out. If something isn't right, we want to know about it and we'll do everything we can to make it right.

For any questions, concerns, or support requests please reach out to us directly at the contact details below. We aim to respond to all inquiries within 24–48 hours on business days.

📧 Email: tacoexplorations@gmail.com  |  📍 Based in Fairplay, CO 80440, United States

Whether you have a question about sizing, need help tracking your order, or want advice on which gear is right for your next adventure — we're here to help.

Privacy & Safety

Your privacy matters to us. When you shop with TrailForge, any personal information you provide — including your name, email address, and shipping details — is used solely to process and fulfil your order.

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your information is shared only with trusted partners necessary to complete your order, such as shipping carriers and secure payment processors.

All transactions on our website are processed through secure, encrypted payment gateways. We do not store your credit card or payment details at any point during or after your purchase.

🔒 All payments are SSL encrypted and processed securely. Your data is never sold or shared with advertisers.

By using our website and making a purchase, you consent to the collection and use of your information as described above. If you have any questions about how your data is used, please contact us directly.

Returns & Exchanges

We want you to love your TrailForge gear. If for any reason you're not completely satisfied with your purchase, we're happy to help with a return or exchange.

Return Window: We accept returns within 30 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached.

How to Initiate a Return: Contact us at tacoexplorations@gmail.com with your order number and the reason for your return. We'll guide you through the process.

Exchanges: If you need a different size or colour, we're happy to arrange an exchange subject to stock availability. Please contact us before sending anything back.

⚠️ Items that have been worn, washed, or damaged by the customer are not eligible for return. Sale items are final sale unless defective.

Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item please contact us within 7 days of delivery with a photo. We will arrange a free replacement or full refund immediately.

Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Wholesale Inquiries

Are you a retailer, outdoor shop, or adventure brand interested in carrying TrailForge products? We'd love to explore the opportunity to work together.

We're open to wholesale partnerships with outdoor retailers, adventure sports shops, camping outfitters, and lifestyle stores that align with the TrailForge brand values — quality, adventure, and the outdoor lifestyle.

To start a wholesale conversation please reach out to us directly with the following information:

✦ Your business name and location  ·  ✦ Type of store or platform  ·  ✦ Estimated order volume  ·  ✦ Products you're interested in

Send all wholesale inquiries to tacoexplorations@gmail.com with the subject line "Wholesale Inquiry" and we'll get back to you within 2–3 business days.

Payment Methods

We want checkout to be as smooth as your trail run. TrailForge accepts the following payment methods:

Credit & Debit Cards

PayPal

Secure Checkout

All transactions are processed securely through encrypted payment gateways. Your payment information is never stored on our servers. If you experience any issues at checkout please contact us and we'll help resolve it quickly.